Energy UK responds to Ofgem’s review on supplier support for vulnerable customers

Responding to Ofgem’s review of how energy suppliers are helping vulnerable customers this winter and beyond, Energy UK’s Director of Advocacy, Dhara Vyas, said:

“Identifying and supporting vulnerable customers is already a top priority for retail suppliers, and many go above and beyond as demonstrated in our good practice summary of our vulnerability commitment.

“This includes setting up and training dedicated teams, providing millions of pounds in customer support funding, partnering with charities and third parties and encouraging people to sign up to the Priority Services Register.

“Our members have responded swiftly to Ofgem’s review – including providing additional documentation to demonstrate where processes were already in place, and will continue to look at all the ways they can make sure people get the help and support they need.”